1. Unless otherwise stated, the following definitions apply: "The Company" means Royal Gems New Zealand; "The Customer" means the person, firm or company with whom the Company makes a contract for the sale of goods.

2. The waiver of any terms and conditions herein by the Company shall only be effective if given in writing, signed by a director of the Company.

3. The Company will use its best endeavours to comply with any delivery date agreed with the Customer but shall be under no liability for any delay caused or for any direct or consequential loss resulting from late delivery, or from goods being damaged or lost before delivery for whatever reason.

4. Payment of goods by bank deposit is due within 7 days of purchase.

5. Prices will be those ruling at the date of despatch.

6. The company retains ownership of all goods supplied to the customer, until all debts or other obligations owed by the customer have been paid in full. Retention of Title - the property in the goods shall not pass to the Customer until the Customer has made payment in full under the contract between the Company and the Customer. So long as the property in the goods remains vested in the Company, the Company shall be at liberty at any time to retake possession thereof, and for that purpose enter upon the premises of the Customer.

7. The Customer shall pay all reasonable costs and/or expenses incurred by the Company in instructing a solicitor and/or debt collection agency to recover any amount overdue for payment by the Customer.

8. Goods damaged in transit must be notified to both the Carrier and to the Company within seven days of receipt.

Warranty Summary

The company warrants all products to be free from defects in materials or workmanship for a period of 12 months This warranty is subject to the product being used for its intended purpose and in accordance with installation and operation instructions. The company warrants that it will repair or replace faulty products. Replacement, repair or adjustment necessitated by misuse, negligence, modification, inadequate maintenance or failure to comply with any installation/operation instructions, as well as any incidental or consequential losses are specifically excluded.